Frequently Asked Questions
A Scottish Government update this week announced that routine NHS dental treatment will be available from 1st November. Dental practices currently have no more information on how this will be achieved or funded than the general public.
Whilst we may be able to provide a wider range of NHS treatment,we are still severely restricted as to how this will be delivered due to the current Covid-19 pandemic.
To keep staff and patients safe we have enhanced treatment and cleaning protocols in place which means that it takes at least 2 hours to do something as simple as a filling and preparation of the surgery ready to see the next patient. This means we are only able to see a small number of patients for treatment per day and we have to leave space available for emergencies to be seen quickly.
We obviously have a large back log of patients waiting to complete the treatment that was planned before the pandemic, as well as many people who have developed problems over the last few months. We will not be able to get back to 'normal' for quite some time and we ask for your understanding as we try to deal with the situation.
Please do not contact the practice to make routine examination appointments unless you have a dental problem which is causing discomfort or have concerns about ulcers or the soft issues of your mouth.
We understand this is a difficult time for you and we share your frustration. We will contact patients in due course when we are able to offer routine appointments.
Q. Are you open ?
A. We are now open again following the shut down due to Corona virus.
Please do not come to the practice without an arranged appointment.
Q. Can I get an appointment if I have an urgent problem?
A. If you are having a dental problem at this time, call the practice to find out how to get advice. We will discuss your issue and either offer advice or arrange an appointment for you to be seen in person. If the solution does not involve producing aerosol then you may be able to be seen in the practice. If you require an aerosol producing procedure or currently have any Corona virus symptoms we may have to refer you to an Urgent Dental Care Centre for treatment.
Q. Is it safe to come to the dentist?
A. We are following all the advised guidance within the practice to ensure the safety of our patients and our staff. This means that things may look a little different in the practice than you are used to and also our procedures may be different. You will be advised of any changes before you come.